AI in operations
AI reads emails, the dispatcher approves
AI is used where reading is needed: emails, consignment notes and invoices. It suggests — the dispatcher approves. Nothing becomes final automatically.
Proof of concept on your own data, at a fixed price
Illustration: a fictional booking email on the left and the draft order filled in by AI on the right, with buttons to Approve and Edit.
Draft ready for approval
From: booking@kunde-a.eksempel
Subject: Collection Thursday
Hi. Can you collect 6 EUR-pallets, approx. 2,100 kg from our premises at Industrivej 12, Vejle Thursday 08:00–10:00 and deliver to Havnegade 4, Odense the same day?
Attached: fragtbrev.pdf
Draft order
Awaiting dispatcherCustomer
Customer A
SenderCollection
Industrivej 12, Vejle · Thu 08:00–10:00
MailDelivery
Havnegade 4, Odense · Thu
MailFreight
6 EUR-pallets · 2,100 kg
Consignment noteService
Part load, zone 3
Customer agreementNothing becomes final until the dispatcher approves
Where AI helps today
Fra: booking@kunde-a.dk
Emne: Afhentning torsdag
Hej, kan I hente 4 paller i Roskilde torsdag formiddag og levere i Køge inden kl. 14? Vedhæftet fragtbrev.
fragtbrev.pdf
Ordreforslag
AI suggests. The dispatcher approves or edits.
AI also helps with planning
Suggestions for routes, vehicles and groupage. The dispatcher always decides.
Route optimisation
The optimal sequence of stops is calculated based on time windows and addresses.
Estimated arrival
Arrival time calculated based on position and traffic.
Vehicle and driver suggestions
Who fits the trip based on certifications, available time and capacity.
Consolidated transport
Suggestions for tasks in the freight pool that can be combined.
Deviation alerts
Notification when a trip is delayed or missing proof of delivery.
Built to be explainable
The AI features are built with the requirements of the EU AI Act in mind.
Human-in-the-loop
Each suggestion must be approved or adjusted by an employee.
Logging
Every suggestion and decision is logged so the process can be audited afterwards.
Data in the EU
Data is stored and processed within the EU.
Role-based access
Only roles that require data have access to it.
See email-to-order on your own emails
Send us a sample of your booking emails, and we will show you the suggestions before you make any decisions.